Grievance Redressal

Grievance Redressal Mechanism – SwipeLoan

At SwipeLoan, we are committed to delivering prompt and transparent customer support. If you have any concerns, queries, or complaints, please follow the steps below for quick resolution.

Please Note: SwipeLoan is a loan marketplace that facilitates connections between borrowers and RBI-registered lenders. We are not a lender.

Level 1 – Customer Support

For general queries or service-related issues, please visit the Contact Us section of our website to raise your concern.

Our customer support team is available 24 hours a day, 7 days a week to assist you.

Level 2 – Complaint Escalation

If your issue is not resolved at Level 1 or requires further attention, you may escalate via our phone support line:

• Phone:+91 9028065619
              +91 9028065620
              +91 9028065621
• Working Days: Monday to Saturday
• Support Hours: 9:30 AM to 6:30 PM

Level 3 – Grievance Redressal Officer

If your concern is still unresolved or you are not satisfied with the resolution provided, please contact our Grievance Redressal Officer:

• Name: Bhakti Aher
• Email: grievance@swipeloan.in
• Phone:+91 9028065619
              +91 9028065620
              +91 9028065621
• Address: 401, Terminal-1, Tower B, Hinjewadi Phase-1, Pune – 411057

Resolution Timeline

• Acknowledgment: Within 48 hours of receiving your complaint
• Resolution: Within 15 working days