Grievance Redressal Mechanism – Swipeloan

At Swipeloan, we are committed to delivering prompt and transparent customer support. If you have any concerns, queries, or complaints, please follow the steps below for resolution.

Level 1 – Customer Support

For any general queries or service-related issues, please go to the “Contact Us” section of our website to raise your concern.

Our customer support team is available 24 hours a day, 7 days a week to assist you.

Level 2 – Complaint Escalation

If your issue is not resolved at Level 1 or requires further attention, you can escalate it via our phone support line.

• Phone Numbers: 080-6872-7777 / 022-6872-7777

• Working Days: Monday to Saturday

• Support Hours: 9:30 AM to 6:00 PM

Our team is trained to handle all lending-related queries with priority.

Level 3 – Grievance Redressal Officer

If your concern is still unresolved or if you are not satisfied with the resolution provided, you may reach out to our Grievance Redressal Officer.

Grievance Redressal Officer:
Name: Mr. Apoorv Gunjal
Email: grievance@swipeloan.in
Address: Office No-1215, Gera’s Imperium Rise,
Hinjewadi Phase II, Pune – 411057